SHIPPING & DELIVERY

Shipping Process

Please refer to the Current Production Time banner at the top of each webpage to refer to the time it will take to process your order, regardless of the shipping option selected at checkout. I ship Monday through Saturday, excluding weekends and holidays. Please allow up to 3 business days for orders to process with the carrier.

You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.

International Customs, Duties, and Taxes

J Farell^® is proudly hand-crafted and shipped from an independent, small-batch studio in New Jersey. Please note that for all international orders, the customer is fully responsible for any and all customs duties, import taxes, tariffs, or brokerage fees levied by their destination country’s government at the border. These charges are not calculated or collected by J Farell^® during checkout, and we have no control over government-mandated fees. Because these are sovereign import requirements, we are unable to reimburse any customs payments. We highly recommend checking with your local customs office prior to purchasing so you are fully informed of any potential fees required to release your package.

Returned to Sender / Incorrect Addresses

Please double-check your shipping address during checkout. If a package is returned to J Farell due to an insufficient or incorrect address provided by the customer, the customer is responsible for the shipping costs to re-send the package, even if the order originally qualified for free shipping.

Tracking Your Order

You will receive a confirmation e-mail once your order has been received to the e-mail address provided at the time of checkout, which can take up to 72 hours.

You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to receive updates on your order.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

COURIER PHONE NUMBERS