Help Center & Customer Support

Need help or have a question about your order? Browse our frequently asked questions below for quick answers regarding shipping, ingredients, and product compatibility. If you can’t find what you’re looking for, feel free to reach out to us directly through the contact form or email below. We’re always happy to help!

Product Questions

Yes, absolutely! We make sure to select the highest-grade natural (and often organic) ingredients in order to provide the cleanest products on the market.

Yes! Absolutely! You can read below about our strict standards and guidelines regarding the specific scents we source.

Our Clean Scents Promise

At J Farell®, we’ve chosen to define *clean scents* based on our own high standards, which go beyond existing guidelines. Our Clean Scent designation is rooted in transparency and our commitment to ethical practices, allowing you to make an informed decision about the products you choose.

Our clean scent fragrances adhere to the following criteria:

  • They will not contain any of the 19 antimicrobials banned by the FDA as of 2016.
  • They will not include any of the more than 900 chemicals listed under California’s Proposition 65 that exceed the Safe Harbor Limits set by the Office of Environmental Health Hazard Assessment (OEHHA).
  • They will not contain any of the 125+ chemicals recognized by OSHA as potentially harmful.

By adhering to these standards, we ensure that our clean scent fragrances are free from ingredients that could be classified as toxic. Our clean scents are:

  • Carcinogen Free: Substances known or suspected to cause cancer.
  • Mutagen Free: Substances that can alter the DNA of cells.
  • Reproductive Toxin Free: Substances that negatively affect reproductive health.
  • Organ Toxin Free: Substances that can harm or damage specific organs.
  • Acute Toxin Free: Substances that can cause harmful effects after a single exposure.
In addition, our scents are free from the following:
  • 1, 4 Dioxane
  • Acetaldehyde
  • Acetone
  • Acetonitrile
  • Animal & Animal By-Products
  • Butoxyethanol (2-Butoxyethanol)
  • BHA (Butylated Hydroxyanisole)
  • Cyclic Silicones (D4, D5, D6)
  • Ethanolamines: DEA, TEA, MEA, ETA
  • Gluten
  • Methyl Cellosolve (Methoxyethanol)
  • Methylene Chloride
  • Parabens
  • Phthalates
  • Synthetic Colors

In choosing J Farell®, you’re selecting products made with ingredients that prioritize both your well-being and the environment.

No way, no how. Definitely not!

Pure Pomade is oil based which allows for a flexible hold. It could take 2 to 3 hair washes to completely wash out. That’s what makes this formula so versatile.

Here’s a tip: In the shower on your dry hair, try pumping the shampoo into your hand and then working it into your dry hair for a few minutes to help break down the oil in the pomade. (Try to use a neutral-colored shampoo for this step so that the color doesn’t attach to the oils). It’s totally normal for the shampoo not to foam up when using it on dry hair. And then, after a few minutes of massaging it through your dry hair follicles, you can wet your hair to rinse it all out. Then you can shampoo regularly a second or third time to cleanse your hair completely.

Super easy! Even though Clean Clay is oil-based, the kaolinite clay absorbs most of the oils. This makes it very easy to wash out Clean Clay products after one rinse.

Our hair styling products are formulated with beeswax, and they might feel a bit firm to the touch when scooping from the container. You may need to put a little pressure when scooping.

Pro Tip: Rub your finger on the top of the product to warm, and then scoop.

Absolutely not. We have formulated both our Face Serum and Beard Oil with non-comedogenic ingredients (they will not clog your pores).

Fungal Acne Safe / Seborrheic Dermatitis Safe Product Questions

Fungal acne appears a lot like hormonal acne or bacterial acne, but the cause isn’t the same as other types of acne. Instead, it is an overgrowth of yeast that infiltrates the hair follicles to create pimple-like bumps. The condition is technically referred to as pityrosporum folliculitis or malassezia folliculitis.

Seborrheic dermatitis, a prevalent skin issue primarily targeting the scalp, manifests through scaly patches, inflamed skin, and persistent dandruff. It typically impacts oil-prone regions like the face, sides of the nose, eyebrows, ears, eyelids, and chest. While this condition can be bothersome, it’s important to note it’s non-contagious and doesn’t lead to permanent hair loss.

Many of them are! Each J Farell® product page has icons that show which are safe for use. Our customers that have been battling fungal acne or seb dermatitis for decades trust our Fungal Acne Safe product line. Our founder formulated the products ingredient-by-ingredient to make absolutely sure that it could safely be used without promoting the growth of fungal acne (also known as pityrosporum folliculitis / malassezia). There are no other fungal acne safe hair-styling products on the market, and many of us had scoured the internet for years.

Our MCT oil is fungal acne safe and seborrheic dermatitis safe. The MCT Oil we use is specifically is formulated to have lauric acid removed. If an oil, fatty acid, or ester has a carbon chain length less than 11, it is not likely to promote fungal acne or seb dermatitis. For example, fungal acne safe MCT oils will bear carbon chain lengths ranging from 6 to 10. 8 is the most favored for its anti-fungal and skin-benefiting properties.

Yes, our formula is designed to be completely scalp-safe and friendly for those prone to breakouts. While raw beeswax is often flagged on digital skincare scanners, online algorithms lack the context of how our specific product is made:
 
  • Zero Water (Anhydrous): Malassezia yeast requires water to activate, metabolize, and breed. Because our styling clay contains absolutely zero water, the yeast cannot physically thrive or feed inside the jar.
  • The MCT & Kaolin Shield: We pair our organic beeswax with a high concentration of pure MCT Oil (which actively starves Malassezia) and Kaolin Clay (which absorbs the excess scalp sebum that the yeast actually feeds on).
  • Designed for Hair, Not Face: Fungal acne primarily triggers on highly active sebaceous zones on the face and chest. As a hair product, our formula sits on the hair shaft and upper scalp, creating a breathable, protective barrier rather than a clogged environment.
We pride ourselves on a clean, minimalist three-ingredient blend that delivers premium hold without compromising your scalp health. With over 10,000 canisters of Clean Clay and Pure Pomade in the wild, our real-world results speak for themselves!

No. Our formulas are non-medicated and specifically engineered without ingredient triggers that feed Malassezia yeast. They are designed to let you enjoy normal, luxurious hair care without contributing to ongoing flares—allowing your skin’s natural barrier to rest.

Orders & Shipping

My 5-6 Weeks production timeframe is because every single product is hand-crafted personally by me fresh to order in small batches.

Because I don’t let products sit pre-made on warehouse shelves and currently maintain a continuous queue of orders in production, this timeline ensures each order receives the highest level of care and quality fresh out of my studio.

Yes! We offer two ways to speed up your order depending on your needs:

  • Rush Processing ($50): Need custom scents or bundles in a hurry? Select our Rush Upgrade at checkout to jump to the front of our hand-pouring queue and have your order shipped within 2–3 business days.
  • Priority USPS Shipping: Available at checkout for all U.S. orders to accelerate transit time once your batch is crafted (this does not speed up production time).

Need a basic restock immediately? A limited selection of our unscented single products (like Clean Clay and Sea Salt Spray) are kept pre-stocked for fast fulfillment on our official Amazon Storefront. Custom scents and bundle savings remain exclusive to jfarell.com.

We proudly ship our products worldwide.

Once you enter your shipping address in the cart or on the checkout page, you will see the available shipping options. We provide USPS tracking information via email once your package ships.

Because every order is hand-poured and made-to-order, production times vary based on current order volume.

Currently, orders placed today will ship in 5-6 Weeks.

If you selected Rush Production at checkout, your order is fast-tracked in the production queue and will ship in 2-3 business days.

Payment & Returns

We accept major credit and debit cards, PayPal, Venmo, AmazonPay, Apple Pay, and Google Pay

Discount codes are subject to limitations and conditions. We mainly notify customers about discount codes via email. Please refer to the email in which you received the code for limitations. In general, discount codes cannot be combined.

If you need more help with your discount code, send an email and we will respond within 24 hours.

Due to the artisanal, handcrafted, and made-to-order nature of J Farell™ products, all sales are final. We are unable to accept returns, exchanges, or issue cash refunds. For full details on our policies, please view our complete Return & Refund Policy.

Still need help?

Have a specific question about your routine or an upcoming order? We’re dedicated to giving you the best experience possible. Click below to reach out to us directly, and we’ll be happy to assist.

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